Purlieu support
Support from people who know the platform.
Getting the most from Purlieu goes beyond having the right software. From onboarding through everyday use, our team is here to help customers implement the platform, answer questions, and work through issues when they arise.
Whether you're getting started or already running projects in Purlieu, there's a clear way to get the help you need.
- OnboardingHelp implementing the platform.
- Everyday useAnswers to questions as they come up.
- Issue resolutionWorking through issues when they arise.
How we support you
Help at every stage.
Onboarding and implementation
Every organization works a little differently. During onboarding, we work closely with your team to understand how you operate and help configure Purlieu around the workflows your organization will use.
- Understanding your existing processes
- Establishing workflows and standards
- Configuring the platform for your organization
- Helping your team prepare to work in Purlieu
- Supporting users as they begin working in the platform
Our goal is not simply to give you access to software. It's to help your team establish a strong foundation for using it successfully.
Ongoing support
Once your team is working in Purlieu, support continues. If you have a question, encounter an issue, or need help understanding how something works, you can contact the Purlieu support team directly.
Urgent issues
If an issue is urgent or is materially affecting your team's ability to work, you don't have to rely solely on the normal support queue.
Getting help
A simple path to the right help.
Send us your request
Email support@purlieu.tech with your question or a description of the issue you're experiencing.
Your request is tracked
Your email is automatically added to our support system, giving our team a central place to review, track, and manage the request.
Our team follows through
The appropriate member of the Purlieu team can review the request, follow up for additional information when needed, and work with you toward a resolution.
When contacting support
A little context helps us get started faster.
When reporting an issue, including a few details can help our team understand what you're experiencing.
- A short description of the question or issue
- The project, quote, order, or area of Purlieu involved
- What you were trying to accomplish
- What happened instead
- Screenshots or supporting information, when helpful
- Whether the issue is preventing your team from continuing its work
Don't worry if you don't have every detail. Send us what you know and we'll take it from there.
Need help?
We're here when you need us.
Have a question or need help with Purlieu? Send our support team a message and we'll make sure your request gets to the right place.
For urgent issues, please contact your Purlieu project manager or primary Purlieu contact directly.